FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW IF THIS IS REAL?
We created Galaxy Comps because we were fed up with the usual competition sites where it feels like you are buying a ticket with almost no chance of winning. Too many draws are packed with huge entry numbers, vague odds, and prizes that seem miles out of reach.
We wanted to build something real, transparent, and fair. That means limited entries, clear odds, and genuine chances to win something amazing. If you are going to enter a competition, it should actually feel like you have a proper shot and that is exactly what we are here to deliver.
WHAT HAPPENS IF YOU DON'T SELL ALL THE TICKETS?
We operate the “Guaranteed Draw” format.
Every prize listed on Galaxy Comps gets drawn regardless of ticket sell out on the draw date shown on the prize page.
Auto draw prizes are drawn using our random algorithm as soon as sold out or on the draw date/time shown.
Guaranteeing draws keeps the flow of prizes coming and every prize is drawn on the set draw date or sooner.
HOW MANY TICKETS CAN I BUY?
The number of tickets each individual can hold is displayed on the prize page.
Maximum tickets varies with the number of total tickets available.
You can see the max limit for lower odds prizes on the prize page.
HOW IS THE WINNER CHOSEN?
prizes are drawn using our random winner selection algorithm which works in the same way as Google Random Number Generator (for example). The system enters all of the sold ticket numbers, then runs and selects a winning ticket number. The winner of this type of draw will receive an automatic text/email to inform them of their win with details of the next steps to have their prize delivered.
WHERE ARE YOU BASED & HOW DO I GET MY PRIZE?
We’re based in the West Midlands in a town called Kingswinford. We offer free nationwide delivery to the winner or larger prizes can be collected.
If you opt to wait for us to deliver then we usually arrive within a week or less of the prize being won.
Smaller prizes (watches etc) are delivered by post.
Gift cards and other digital prizes are delivered by email/text.
Credit winners have their wallets updated with the credit then available to spend on the website.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit and credit cards through our secure payment platform
CAN I SELL MY PRIZE IF I WIN?
Yes.
Once you’re chosen as the winner you are free to do what you like with the prize after taking delivery.
WHERE CAN I FIND MY TICKET NUMBERS?
Upon entry to a competition you will receive an email confirming your order followed by an email with your ticket numbers.
Please ensure you’ve entered your email address correctly – whilst you will still be in the draw if your email is wrong … it saves you panicking, dropping us an angry message to say you’ve not received your tickets … only for reason to be you’ve entered your email incorrectly.
Ticket numbers are also available almost instantly after purchasing from within your account section.
I'VE NOT WON ANYTHING - IS THIS A SCAM?
No.
1000s of people all over the UK and Ireland win every month on both big and smaller prizes.
You could play every draw for a year and never win, or you could buy one ticket and win on your first go. How many competitions you’ve played also has no bearing on the outcome. In theory you could play 10 competitions and win all of them if your numbers come in, or you could play 10 competitions and win nothing.
It is luck of the draw.
Our competitions have a fixed number of tickets available and the draw is random whether live or auto.
If you’ve not won then unfortunately luck hasn’t been on your side, however you had the same chance of winning as anyone else in that competition who played and the same chance as the winner.
If the fun has stopped – stop.
WHY DO SOME ENTRANTS SHOW AS "PRIVATE USERNAME"?
Some customers previously used their email address as their account username. As competition entrant and winner lists are publicly visible, we automatically replace any username containing an email address with “Private Username” to protect our customers’ personal information.
We’ve also updated our registration process so new customers are asked to create a public username that doesn’t contain an email address. This means you may still see “Private Username” against some existing customers, but their entries and ticket numbers remain completely valid and are treated exactly the same as everyone else’s.
